Below is a series of frequently asked questions.
For more information, do not hesitate to contact us firstname.lastname@example.org.
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For the islands and disadvantaged areas, delivery times vary from 2 to 3 working days.
The agreed courier is GLS. After taking charge of the shipment, you will receive a text message and/or email from the courier indicating the CUSTOMER'S PACKAGE ID (tracking) and delivery time slot.
From January 2022 our delivery service is even more flexible and personalized with FlexDeliveryService. Thanks to the possibility to choose between six different options, you will live a personalized delivery experience based on your needs. How does it work ? You will be constantly updated on the progress of the shipment. Through a link sent by e-mail you can access a management area, both before and after the first failed delivery attempt, where you can choose:
- New delivery date
- Choice of pick-up point
- New shipping address,
- safe place of delivery,
- Authorize collection by a neighbor
- Refuse the delivery.
The service is completely free and you just need to enter your email and phone number during the purchase.
If the recipient is absent at the time of delivery, GLS Corriere Espresso will get in touch with our staff to notify them of the stock in their warehouses.
Our customer service will get in touch with the courier giving the necessary arrangements to make a second delivery or to collect the goods on site.
GLS DOES NOT SHIP:
December 31 afternoon
INTERNATIONAL TERMS (EUROPE ZONE 1) 12,90€ including the following countries:
INTERNATIONAL TERMS (EUROPE ZONE 2) 14,90€ including the following countries:
INTERNATIONAL TERMS (EUROPE ZONE 3) 14,90€ including the following countries:
- United Kingdom
INTERNATIONAL TERMS (USA) 26,90€
INTERNATIONAL TERMS (CANADA/MEXICO) 32,90€
INTERNATIONAL TERMS (NORWAY) 40,00€
However, in the event of a wrong purchase, within 14 days of delivery, it will be possible to exchange the goods, specifying the details via email. We will arrange, through our courier, to collect the previously purchased item directly from you, delivering the replacement item at the same time. The customer will only have to repack the product and deliver it to the courier as if he were to make a normal shipment. The GOODS EXCHANGE service has a cost of 9.00 Euros payable in cash to the courier.
N.B. : The product to be returned must be intact, free of alterations and contained in its original packaging (where present).
1. Send the request by e-mail to email@example.com
2. Wait for the authorization to exchange goods from our customer service
3. Repack the item as for a normal shipment
4. Upon arrival of the courier, the goods will be exchanged following the payment of 9.00 Euros
The right of withdrawal can be made within 14 days of delivery. Shipping costs are borne by the buyer.
STAMINA FITNESS VIA GIUSEPPE GARIBALDI 13A 63076 - MONTEPRANDONE (AP)
Make sure that the shipment is traceable: we will not be held responsible if the package is lost or damaged. As soon as we receive the package, we will check it and issue the refund within 5 working days. The refund will obviously be made if the product is still new and resalable.