faqs

Below are a series of frequently asked questions.
For more information, do not hesitate to contact us at customercare@stmnfitness.com.

Do you need help?

For any information of a technical or informative nature, do not hesitate to contact us.

We will reply as soon as possible

Pre-purchase questions

They are carried out with Express Courier 24h.
For the islands and disadvantaged areas, delivery times vary from 2 to 3 working days.
The agreed courier is GLS. After taking charge of the shipment, you will receive a text message and/or email from the courier indicating the CUSTOMER'S PACKAGE ID (tracking) and delivery time slot.
From January 2022 our delivery service is even more flexible and personalized with FlexDeliveryService. Thanks to the possibility to choose between six different options, you will live a personalized delivery experience based on your needs. How does it work ? You will be constantly updated on the progress of the shipment. Through a link sent by e-mail you can access a management area, both before and after the first failed delivery attempt, where you can choose:
- New delivery date
- Choice of pick-up point
- New shipping address,
- safe place of delivery,
- Authorize collection by a neighbor
- Refuse the delivery.
The service is completely free and you just need to enter your email and phone number during the purchase.
ABSENT RECIPIENT
If the recipient is absent at the time of delivery, GLS Corriere Espresso will get in touch with our staff to notify them of the stock in their warehouses.
Our customer service will get in touch with the courier giving the necessary arrangements to make a second delivery or to collect the goods on site.
GLS DOES NOT SHIP:
January 1st
January 6
Easter Sunday
Easter Monday
April 25th
May 1st
June 2
August 15
November 1st
8 December
December 24th
December 25
December 26
December 31 afternoon
STAMINA FITNESS offers international shipping in 36/48 hours:
INTERNATIONAL TERMS (EUROPE ZONE 1) 12,90€ including the following countries:
- Austria
- Belgium
- Germany
- Luxemburg
- Netherlands
- Spain
- France
INTERNATIONAL TERMS (EUROPE ZONE 2) 14,90€ including the following countries:
- Denmark
- Ireland
- Portugal
- Finland
- Sweden
INTERNATIONAL TERMS (EUROPE ZONE 3) 14,90€ including the following countries:
- Croatia
- Hungary
- Slovenia
- Switzerland
- Estonia
- Greece
- United Kingdom
INTERNATIONAL TERMS (USA) 26,90€
INTERNATIONAL TERMS (CANADA/MEXICO) 32,90€
INTERNATIONAL TERMS (NORWAY) 40,00€
Credit Card
Bank transfer
PayPal
In the event of a "detectable on delivery" lack of conformity, the civil code applies, the consumer has the right to restore, without charge, the conformity of the goods by repair or replacement or to a reduction in the purchase price or the termination of the contract.
It is recommended, before placing an order, to carefully consider the choice of size, possibly by contacting our customer service: info@staminafitness.it available for advice and clarifications.
However, in case of a wrong purchase, within 14 days from the delivery, it will be possible to exchange the goods, specifying the details via email. We will arrange, through our courier, to pick up the item previously purchased directly from you, delivering the replacement item at the same time. The customer will only need to repackage the product and hand it over to the courier as if it were a normal shipment. The GOODS EXCHANGE service has a cost of 9.00 Euros payable in cash to the courier.
N.B. : The product to be returned must be intact, free of alterations, and contained in its original packaging (if present).
PROCEDURE SUMMARY:
1. Send the request via email to the address customercare@stmnfitness.com
2. Wait for the authorization for the goods exchange from our customer service
3. Repackage the item as for a normal shipment
4. Upon the courier's arrival, the goods exchange will take place following the payment of 9.00 Euros
RETURNS
The right of withdrawal can be made within 14 days of delivery. Shipping costs are borne by the buyer.
After taking charge of the shipment, your order will be delivered within 24 working hours; 48 hours if you live in Sicily, Sardinia and Calabria and smaller towns. As soon as the order is entrusted to the courier, you will receive an e-mail with the details and instructions for tracking the delivery. Delivery times are between 9am and 6.30pm and a signature will be required. Make sure there is always someone at the address provided to collect the package. If you are not present when the courier passes, a note will be left with the details for arranging a new delivery. We work hard to meet the expected delivery times, but during the busiest periods such as the seasonal sales or the Christmas period, the times may vary slightly due to the overload of the couriers. Please take this into consideration when buying!
If you wish to change the size or color of the item you purchased, you can take advantage of a very convenient service: we will send a courier to pick up the item you want to return and, at the same time, we will deliver the same item to you in a different size or color. This service costs €9 and you will need to pay in cash to the courier. If you decide to make an exchange, please email us first at customercare@stmnfitness.com and we will explain the procedure to follow in detail and choose the day for the pickup together.
You can return any item you purchased on our site to us, as long as it is in its original condition: unworn and with tags attached. You have 14 working days from the delivery date. Prepare the package, inserting the items to be returned inside and indicate this as the destination address:
STAMINA FITNESS VIA GIUSEPPE GARIBALDI 13A 63076 - MONTEPRANDONE (AP)
Make sure that the shipment is traceable: we will not be held responsible if the package is lost or damaged. As soon as we receive the package, we will check it and issue the refund within 5 working days. The refund will obviously be made if the product is still new and resalable.
Couldn't find the answer to your question? Contact us