Customer satisfaction is our top priority. If you have purchased a product you are not happy with, you can request a return under the conditions set out below.
You have the right to return one or more items within 14 days from the date you receive your order, without having to provide any reason.
Shipping costs will be borne by the buyer.
To start the easy return or size/product exchange procedure, simply access our returns portal by clicking here:
👉 https://returns.itsrever.com/stmn
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The courier will deliver the new size/product and collect the item to be returned at the same time (simultaneous exchange).
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Important: if the exchange request and the return request are made within the same case, prepare a single package containing:
In this case:
First and last name of the person who placed the order
Order number and the email address used at the time of purchase
Front/back photos of the item you wish to return or exchange (well lit)
Reason for the return (optional, but helpful for improving our service)
Items must be unused, unwashed and returned in their original packaging with all tags attached.
We do not accept returns of items that are damaged, dirty or show signs of wear.
Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
Once we have received the return and checked the condition of the product:
We will refund the amount paid within 7 working days.
The refund will be issued to the same payment method used for the purchase.
The original shipping costs are non-refundable, unless the return is due to our error or the entire order is being returned.
The right of withdrawal is excluded in the cases provided for by Article 59 of the Consumer Code (Codice del Consumo), where applicable, including:
Our team is here to help! Write to us at customercare@stmnfitness.com, fill out the form in the Contact section or send us a message in Chat!
The legal guarantee of conformity provided for by Legislative Decree (D.lgs.) no. 206 of 6 September 2005 (“Consumer Code” – Codice del Consumo) applies to purchases made by consumers.
STMN Fitness is liable to the consumer for lack-of-conformity defects that exist at the time the product is delivered and that become apparent within two years of delivery.
Unless proven otherwise, lack-of-conformity defects that become apparent within one year of delivery are presumed to have already existed at the time of delivery, unless this presumption is incompatible with the nature of the product or of the defect.
In the event of a lack of conformity, the consumer is entitled, free of charge, to have the product brought into conformity by repair or replacement, unless the remedy requested is impossible or entails disproportionate costs.
Damage or defects resulting from normal wear and tear, improper use, failure to follow instructions, accidents, alterations or incorrect maintenance do not constitute lack-of-conformity defects.
To report a defective or non-conforming product, you can contact customer support at customercare@stmnfitness.com, stating the order number and attaching, where possible, photographs of the defect found.
The costs necessary for handling a product recognized as defective or non-conforming are borne by STMN Fitness.
