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Frequently asked questions
Once the shipment has been picked up by the courier, your order will be delivered within 24 business hours; 48 hours if you live in Sicily, Sardinia, Calabria and smaller locations.
As soon as the order is handed to the courier you will receive an e-mail with the details and instructions to track the delivery. Delivery hours are between 9:00 and 18:30 and a signature will be required.
For online purchases you can request an exchange within 14 days of delivery. To start the process, go to our returns portal: choose the item and the new size or color, then book the pickup.
The courier delivers the new item and collects the one to be replaced at the same time. You don't need to print any label: the courier applies it at pickup.
The service costs €9.00, to be paid online during the request. On the package, write the order number followed by "-EX" (e.g. #12345-EX).
For online purchases you can exercise your right of withdrawal within 14 days of delivery, without having to give a reason. To start the procedure, go to our returns portal and choose the most convenient pick-up point for you.
The service costs €6,90, to be paid online. On the parcel, write the order number followed by "-RS" (e.g. #12345-RS).
Items must be unused, unwashed and in their original packaging with all tags attached. The refund is issued within 7 working days of receipt, to the same payment method used for the purchase.
You receive a link by e-mail to access an area where you can:
Choose a new delivery date
Select a pickup point
Provide a new address or safe place
Authorize a neighbor to collect the parcel
Refuse the delivery
The service is free: just enter your e-mail and phone number at checkout.
GLS contacts our staff to notify us of the held parcel. Customer service will coordinate with the courier to arrange a second delivery or pick-up at our premises.
Yes, within 14 days of delivery. In the event of a lack of conformity, you are entitled to repair, replacement, price reduction or termination of the contract.
