FAQs
🚚 HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
In Italy we offer express shipping in 24/48 hours except for minor islands and disadvantaged areas. Shipping is entrusted to the express courier GLS.
For the rest of Europe, shipping takes 48/72 hours.
💶 CAN I PAY ON DELIVERY?
STMN Fitness does not offer cash on delivery.
We accept all card payment methods: Debit, Credit, Visa, Mastercard, Paypal, Klarna with payment in 3 interest-free installments, Satispay, Revolut and also by Bank Transfer.
🔁 CAN I MAKE A SIZE CHANGE?
We accept size changes for all products within 14 days of delivery of the package by the courier.
To exchange the size, it is important to return the product in its original packaging. The product must not show signs of wear or use.
The cost of changing size is €9.00 which corresponds to the cost of double return shipping.
💰 CAN I REQUEST A REFUND?
You can request a refund within 14 days of delivery.
The refund will be made via the same payment method used to place the order.
Typically, the refund time varies between 3/5 working days.
🤌 HOW MUCH DOES SHIPPING COST?
The cost of shipping to Italy is €5.90 for orders under €150. Above this amount shipping is free.
