Deliveries are made by 24h Express Courier.
For islands and remote areas, delivery times range from 2 to 3 business days.
The contracted courier is GLS. After your shipment is picked up, you will receive an SMS and/or email from the courier with your CLIENT PARCEL ID (tracking) and the delivery time window.
Since January 2022, our delivery service is even more flexible and personalized with FlexDeliveryService. With six different options to choose from, you can enjoy a delivery experience tailored to your needs. How does it work? You'll receive constant updates on your shipment status. Through a link sent by email, you can access a management area—both before and after the first failed delivery attempt—where you can choose:
- A new delivery date
- A pick-up point
- A new shipping address
- A safe place for delivery
- Authorize a neighbor to collect your package
- Refuse the delivery.
This service is completely free; simply enter your email and phone number at checkout.
RECIPIENT NOT AVAILABLE
If the recipient is not available at the time of delivery, GLS Express Courier will contact our staff to notify them that your package is being held at their warehouse.
Our Customer Service will then coordinate with the courier to arrange a second delivery or pick-up at the location.
GLS DOES NOT DELIVER ON:
January 1
January 6
Easter Sunday
Easter Monday
April 25
May 1
June 2
August 15
November 1
December 8
December 24
December 25
December 26
December 31 (afternoon)

In the event of a conformity defect “noticeable upon delivery,” the civil code applies: the customer is entitled to have the item restored to conformity free of charge, either by repair or replacement, or to a reduction in the purchase price or termination of the contract.

We recommend carefully selecting your size before placing an order, and if needed, contacting our customer support at info@staminafitness.it for advice and clarification.
However, if you make an incorrect purchase, you can request an exchange within 14 days of delivery by specifying the details via email. We will arrange for our courier to pick up the previously purchased item directly from you and deliver the replacement at the same time. You will only need to repackage the product and hand it to the courier as you would for a regular shipment. The EXCHANGE SERVICE costs €9.00, payable in cash to the courier.
Note: The returned product must be intact, unaltered, and in its original packaging (if present).
EXCHANGE PROCEDURE SUMMARY:
1. Email your request to customercare@stmnfitness.com
2. Wait for exchange authorization from our customer service
3. Repackage the item as you would for a regular shipment
4. When the courier arrives, the exchange will take place upon payment of €9.00

RETURNS
You have the right to withdraw your order within 14 days of delivery.

Once your shipment has been picked up, your order will be delivered within 24 business hours; 48 hours if you live in Sicily, Sardinia, Calabria, or smaller towns. As soon as your order is handed over to the courier, you will receive an email with details and instructions for tracking your delivery. Deliveries are made between 9:00 AM and 6:30 PM and a signature will be required. Please make sure someone is available at the provided address to receive the package. If you are not present at the time of delivery, a notice will be left with instructions to arrange a new delivery. We work hard to meet our delivery timelines, but during busy periods such as seasonal sales or the holidays, delivery times may vary slightly due to courier overload. Please keep this in mind when placing your order!

If you want to change the size or color of an item you purchased, we offer a very convenient service: we send a courier to pick up the item you want to return and, at the same time, deliver the same item in the new size or color. This service costs €9, payable in cash to the courier. If you want to make an exchange, please email us first at customercare@stmnfitness.com and we’ll explain the process in detail and arrange a pickup date together.

You can return any item purchased on our website as long as it's in its original condition: unworn and with tags attached. You have 14 business days from the delivery date. Prepare your package, placing the items to be returned inside, and address it to:
STAMINA FITNESS VIA GIUSEPPE GARIBALDI 13A 63076 – MONTEPRANDONE (AP)Make sure the shipment is trackable: we are not responsible if the package is lost or damaged. As soon as we receive your package, we'll inspect it and process your refund within 5 business days. The refund will be issued only if the product is still new and resellable.